Billing Analyst

About the Role

We are looking for a dedicated Billing Analyst to work remotely. This position plays a vital role in our SaaS financial operations, ensuring a smooth billing process for a broad range of clients from small businesses to major corporations. The right candidate will excel in a high-growth startup environment that prioritizes automated workflows and interconnected systems. You will collaborate with internal departments including Sales Operations, Accounting, Account Management, and Customer Support. As part of a transparent, trust-driven organization that values autonomy, you will manage subscription accounts from start to finish and serve as the main contact for billing-related questions.

Requirements

• Between two and four years of relevant experience in revenue operations, accounts receivable, or billing operations, ideally in a subscription or SaaS business model.
• Expertise using CRM software like Salesforce and billing tools such as Zuora.
• Strong foundational knowledge of accounting concepts and the mechanics of subscription-based billing.
• Exceptional accuracy and focus on detail when managing customer data and financial figures.
• Excellent verbal and written communication abilities paired with a service-oriented mindset.
• Capacity to handle multiple tasks simultaneously in a rapid-paced environment.
• Self-driven, eager to develop new skills, and available to work during Central or Pacific US time zones.

Responsibilities

• Manage and resolve customer billing tickets via Salesforce, ensuring prompt responses to all inquiries.
• Handle questions concerning payments, invoices, refunds, credits, and subscription configurations.
• Execute full billing cycles, covering recurring invoices, mid-cycle modifications, and account changes.
• Review billing data for precision prior to dispatch and address any inconsistencies found.
• Update and maintain accurate subscription documentation within Zuora and connected CRM systems.
• Follow defined standard operating procedures for system updates and data entry, while helping with reconciliation and data cleanup initiatives.
• Partner with internal teams to facilitate seamless account transitions and offer input on process enhancements during meetings.

Benefits & Perks

• Comprehensive medical, dental, and vision insurance coverage for staff and up to three qualifying dependents.
• Monthly subsidies for internet, laundry, and meals, plus an initial work-from-home stipend.
• Compensation includes a discretionary bonus scheme.
• 15 days of annual paid time off, including five specific company-wide days off, plus seven days of sick leave.
• A flexible, autonomous work culture that provides opportunities to learn from seasoned professionals while helping a growing business scale.