Billing Analyst
Posted 3 hours ago
You'll apply on the company's website.
About the Role
We are looking for a dedicated Billing Analyst to work remotely. This position plays a vital role in our SaaS financial operations, ensuring a smooth billing process for a broad range of clients from small businesses to major corporations. The right candidate will excel in a high-growth startup environment that prioritizes automated workflows and interconnected systems. You will collaborate with internal departments including Sales Operations, Accounting, Account Management, and Customer Support. As part of a transparent, trust-driven organization that values autonomy, you will manage subscription accounts from start to finish and serve as the main contact for billing-related questions.
Requirements
- Between two and four years of relevant experience in revenue operations, accounts receivable, or billing operations, ideally in a subscription or SaaS business model.
- Expertise using CRM software like Salesforce and billing tools such as Zuora.
- Strong foundational knowledge of accounting concepts and the mechanics of subscription-based billing.
- Exceptional accuracy and focus on detail when managing customer data and financial figures.
- Excellent verbal and written communication abilities paired with a service-oriented mindset.
- Capacity to handle multiple tasks simultaneously in a rapid-paced environment.
- Self-driven, eager to develop new skills, and available to work during Central or Pacific US time zones.
Responsibilities
- Manage and resolve customer billing tickets via Salesforce, ensuring prompt responses to all inquiries.
- Handle questions concerning payments, invoices, refunds, credits, and subscription configurations.
- Execute full billing cycles, covering recurring invoices, mid-cycle modifications, and account changes.
- Review billing data for precision prior to dispatch and address any inconsistencies found.
- Update and maintain accurate subscription documentation within Zuora and connected CRM systems.
- Follow defined standard operating procedures for system updates and data entry, while helping with reconciliation and data cleanup initiatives.
- Partner with internal teams to facilitate seamless account transitions and offer input on process enhancements during meetings.
Benefits & Perks
- Comprehensive medical, dental, and vision insurance coverage for staff and up to three qualifying dependents.
- Monthly subsidies for internet, laundry, and meals, plus an initial work-from-home stipend.
- Compensation includes a discretionary bonus scheme.
- 15 days of annual paid time off, including five specific company-wide days off, plus seven days of sick leave.
- A flexible, autonomous work culture that provides opportunities to learn from seasoned professionals while helping a growing business scale.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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