Client Account Specialist
Posted 1 hour ago
You'll apply on the company's website.
About the Role
We are looking for a committed Client Account Specialist to oversee a variety of business accounts and guarantee the productivity of partnerships between clients and assistants. In this pivotal role, you will act as the main liaison for initial onboarding, periodic performance evaluations, and consistent follow-ups to foster strong professional relationships. By detecting potential issues early and resolving problems promptly, you will optimize business workflows and ensure clients obtain continuous value from their remote staff. You will work under the guidance of leadership and partner with various departments to handle intricate challenges while championing the performance of your assigned assistants. This position suits individuals who excel in dynamic settings and are dedicated to providing excellent service to our business partners.
Requirements
- Minimum of three years of experience in B2B customer success, account support, or general account management, preferably with experience supporting US-based clients.
- Ability to multitask across various client accounts without sacrificing attention to detail.
- Strong proficiency in both spoken and written English.
- Availability to work the night shift between 10 PM and 7 AM PHT, supported by a verifiable background in performing similar night-shift schedules.
- Expertise in using CRM software, with a specific requirement for HubSpot experience.
- Capacity to secure top marks during daily evaluations and simulated calls throughout the mandatory four-week training period, which requires perfect attendance.
Responsibilities
- Facilitate onboarding meetings and execute regular status updates to assess account health and growth.
- Manage a volume of over 30 incoming inquiries per day, providing timely and customized assistance for each.
- Focus on client retention by pinpointing accounts at risk and executing strategies to re-engage them.
- Document all client interactions accurately using the HubSpot platform.
- Coordinate with the Engineering, Finance, and Operations departments to address issues beyond your immediate remit.
- Engage in continuous skill building and product training, which includes observing active tickets and live calls to ensure alignment with standard protocols.
Benefits & Perks
- Monthly gross compensation between ₱32,000 and ₱38,000, with the possibility of total earnings reaching ₱40,000.
- Completion of a structured four-week onboarding and training curriculum.
- Fully remote position.
- Engagement in a collaborative, supportive, and non-hierarchical work culture supported by Sequoia and Y Combinator.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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