Client Onboarding Executive

About the Role

Sleek is a digital platform focused on streamlining business administration for SMEs globally, offering services such as company incorporation, accounting, payroll, corporate secretarial support, and business account setup. By providing an intuitive digital interface, the company helps clients manage complex regulatory compliance efficiently. As a Client Onboarding Executive, you will be the main point of contact for new clients, facilitating an end-to-end onboarding journey that is tailored, efficient, and compliant. This role combines high-level client service with operational precision, utilizing technology to manage administrative requirements.

Requirements

• The ideal candidate should be based in the Philippines and hold a recognised degree or diploma in Business Administration or a related field.
• We are looking for individuals who possess a strong understanding of Singapore regulatory compliance, specifically regarding ACRA, the Companies Act, and AML/CFT policies.
• You should have experience in client-facing roles, particularly where handling sensitive information and complex matters is required.
• Proficiency with productivity software such as Google Workspace and Microsoft applications is essential.
• Candidates must demonstrate excellent interpersonal and communication skills, alongside an ability to thrive in a fast-paced, technology-driven, and ever-changing environment.
• We value traits such as structured thinking, data-driven decision-making, proactive self-motivation, and the ability to handle difficult conversations with humility and ownership.
• Successful candidates must also be willing to undergo background screening covering areas such as criminal history, bankruptcy, and adverse credit checks.

Responsibilities

• As a Client Onboarding Executive, your primary duty is to own the end-to-end client onboarding experience, aiming to complete the process within three business days.
• You will be responsible for maintaining accuracy in client billings and statutory filings while proactively keeping clients informed about any information requirements or potential roadblocks.
• A key part of your daily work involves organizing tasks according to established SOPs, maintaining strict client confidentiality, and utilizing Sleek’s proprietary automation and AI tools to streamline manual processes.
• You will regularly resolve client queries and escalate complex matters as needed, while collaborating closely with the compliance, corporate secretary, and sales teams.
• Furthermore, you will contribute to the growth of the firm by providing monthly process-improvement feedback to management and working with the Head of Client Onboarding to develop scalable workflows and strategic roadmaps.

Benefits & Perks

• Sleek offers a flexible working environment that includes the ability to work from home five days per week with flexible start times to accommodate personal needs.
• Employees are granted the opportunity to work fully remotely from anywhere in the world for one month each year.
• The company provides competitive market salaries, generous paid time off, and holiday schedules.
• Eligible staff may participate in an employee share ownership plan.
• To support professional development, the company provides internal and external-facing training programs.
• You will enjoy a high degree of responsibility and autonomy within a B Corp-certified, diverse, and inclusive workplace.