Client Success Specialist – US Client-Facing

About the Role

Trialfacts is seeking a remote Client Success Specialist to support US-based partners. As a leader in clinical trial participant recruitment, the company utilizes a proprietary data-driven methodology to assist pharmaceutical firms, biotech companies, CROs, and academic researchers in meeting enrollment goals. This role is central to managing client partnerships, ensuring high-quality recruitment outcomes, and contributing to the success of critical healthcare research. The company emphasizes professional autonomy, proactive problem-solving, and ongoing career development.

Requirements

• The ideal candidate will possess strong organizational skills combined with an exceptional ability to build and maintain professional client relationships.
• You should be proactive in your approach to problem-solving and demonstrate clear, effective written and verbal communication skills, with the flexibility to adapt your tone for various audiences.
• Attention to detail is essential for maintaining project standards and ensuring high-quality outcomes.
• Candidates must have a solid understanding of data privacy and compliance standards, as the role involves handling sensitive information.
• Furthermore, you should be comfortable supporting a US-based client base and possess the flexibility to align your working schedule with US time zones.
• A reliable internet connection is required to ensure seamless communication and project management.

Responsibilities

• As a Client Success Specialist, your primary duty is to guide new clients through the onboarding process, ensuring they fully understand Trialfacts systems and how to leverage them to achieve their recruitment goals.
• You will be responsible for proactively monitoring ongoing projects to ensure enrollment targets are met and must be prepared to swiftly address any roadblocks that may impede progress.
• Clear, timely, and consistent communication with both clients and internal teams is a core responsibility to keep projects on track and all stakeholders informed.
• You will maintain high quality standards throughout every phase of the project and manage client data with strict adherence to privacy regulations.
• Additionally, you will focus on fostering strong relationships with clients to drive repeat business and generate referrals, ensuring that Trialfacts continues to provide value to their research partners.

Benefits & Perks

• This role is 100% remote, allowing you the freedom to work from anywhere with a stable internet connection.
• You are empowered to set your own hours based on what works best for your clients and your own schedule.
• The company offers unlimited paid leave and holidays to ensure a healthy work-life balance.
• Furthermore, you will have access to a variety of courses and training programs to support your professional development, along with the unique opportunity to share in the overall success of the company.