Clinical Referral Coordinator

About the Role

The Clinical Referral Coordinator at Catena is a key role focused on managing patient information flow and coordinating seamless transitions for neurology patients. You will act as the main liaison for reviewing new referrals, assessing detailed clinical records, and managing communications between patients and referring providers. This remote-first role is ideal for detail-oriented professionals seeking to uphold high operational standards in the US healthcare sector while benefiting from expert mentorship and continuous professional development.

Requirements

• The successful candidate will have at least two years of experience in a healthcare operations role, specifically involving clinical document review such as referral coordination, utilization review, or medical records management.
• You must be proficient in navigating multi-page clinical documents, including physician notes and imaging reports, and possess a strong working knowledge of medical terminology.
• The role requires C1-level English proficiency for conducting live, unscripted calls with US patients.
• Additionally, you should demonstrate experience supporting US-based healthcare providers or systems.
• While not strictly required, familiarity with major US electronic medical record systems like Epic, Athena Health, or eClinicalWorks, as well as experience within a healthcare BPO or specialized neurology environment, will be highly valued.

Responsibilities

• You will be responsible for reviewing incoming neurology referrals to determine whether to accept, deny, or request additional information based on specific practice rules.
• This involves meticulously reading comprehensive clinical files, including MRI reports and specialist assessments, and confirming the presence of all required documentation before scheduling.
• You will maintain accurate records of your decision-making processes, log call outcomes, and follow up with patients or referring offices to secure missing information.
• Your performance will be measured by your ability to qualify a significant percentage of referrals independently within your first month, your commitment to continuous learning as new practices are onboarded, and your ability to escalate complex edge-cases appropriately.

Benefits & Perks

• This role offers a competitive salary commensurate with skills and experience and the freedom of a fully remote work environment.
• Employees receive ongoing access to resources for professional growth and direct mentorship from international industry experts.
• The compensation package includes generous paid time off and, for full-time employees based in the Philippines, HMO coverage after three months.
• Additionally, you will enjoy global networking opportunities and formal recognition for maintaining high standards in CRM hygiene and reporting accuracy.