Cloud Support Engineer
Posted 2 hours ago
You'll apply on the company's website.
About the Role
This position calls for a committed Cloud Support Engineer to deliver expert technical aid across Microsoft 365, Azure, and local infrastructure setups. You will be a vital part of a group assisting high-profile global clients by maintaining the security, stability, and health of their IT systems. The role involves both reactive troubleshooting and proactive system upkeep. You will have access to a collaborative, diverse professional network that values transparency, clear communication, and personal development. You can choose between working remotely or in a modern, inclusive office setting, where you will receive the necessary resources and mentorship to excel in a dynamic managed service atmosphere.
Requirements
- Extensive background in Level 2 or 3 IT support, ideally in a managed service provider role.
- Expertise in Microsoft 365, Entra ID, Intune, and Azure.
- Strong understanding of Windows Server, Active Directory, DNS, and Group Policy.
- Competence in networking components including LAN, WAN, VPN, wireless networks, and firewalls.
- Experience working with hypervisors such as Hyper-V or VMware.
- Proven analytical and problem-solving abilities to handle complex incidents autonomously under SLA requirements.
- Excellent organizational and communication abilities.
- Working knowledge of IT service management software like HaloPSA and documentation tools like Hudu.
- Desirable: Experience with PowerShell scripting, POS support, or professional credentials such as MD-102 or AZ-104.
Responsibilities
- Deliver Level 2 and 3 technical assistance across varied environments.
- Handle incidents from inception to completion, ensuring rapid fixes and maintaining clear client communication via ticketing platforms.
- Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
- Manage Windows Server, virtualized systems, and network infrastructure.
- Conduct routine system health checks, patching, monitoring, and general maintenance.
- Spot trends in recurring problems to propose infrastructure enhancements.
- Assist with technical project work, such as migrations and deployments.
- Update and manage precise technical documentation.
- Mentor Service Desk staff and facilitate coordination with external vendors.
- Ensure all tasks meet established information security management policies.
Benefits & Perks
- Competitive weekly pay complemented by performance-based incentives and bonuses.
- Immediate inclusion in an HMO plan with the option to enroll dependents yearly.
- Annual salary evaluations.
- 20 days of paid vacation time and 7 days of paid sick leave.
- Access to a collaborative office featuring free snacks and provided meals, along with company-branded apparel.
- Flexible options to choose between remote work and working from a pleasant office space.
- Opportunities to engage with high-caliber professional peers and a global client base.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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