Collections and AR Specialist

About the Role

CrewBloom, a remote staffing firm specializing in talent acquisition and operational scaling, is hiring a Collections and AR Specialist. This role involves managing a portfolio of commercial accounts, overseeing the lifecycle from investigation to resolution. The ideal candidate will handle high-volume communications, resolve complex billing disputes, and collaborate with internal teams to ensure operational efficiency and accurate financial record-keeping.

Requirements

• Qualified candidates must have proven experience in commercial B2B collections, specifically with account investigations, payment follow-up, and dispute resolution.
• Professional proficiency in both spoken and written English and Spanish is mandatory and will be assessed live.
• Applicants should possess strong active listening, customer service, and tactful negotiation skills, along with a high level of resourcefulness and persistence.
• The ability to manage competing deadlines, maintain accurate documentation, and follow instructions independently is essential.
• Candidates must be available during US business hours and have access to a reliable internet connection and a quiet, professional space for live calls.
• While training on client-specific systems is provided, experience with Salesforce, Sage Intacct, Stripe, subscription-based invoicing, or third-party collections is considered a strong asset.

Responsibilities

• The Collections and AR Specialist is responsible for managing a queue of calls, emails, and payment reminders to address aging commercial accounts.
• This involves investigating nonpayment issues using invoice histories and payment records, researching alternate billing contacts, and negotiating payment commitments.
• The role requires handling difficult accounts, resolving disputed invoices, and maintaining detailed, accurate notes within Salesforce.
• Beyond collections, the Specialist will prepare and verify invoices, apply payments, research discrepancies, and set up payment plans.
• They are expected to collaborate with Sales, Finance, and Customer Success teams to address payment barriers, escalate unresolved issues with recommended next steps, and ensure all billing inquiries are handled in English or Spanish with a high degree of confidentiality and accuracy.

Benefits & Perks

• CrewBloom offers a fun, inclusive, and innovative culture that values unique contributions and professional development.
• Employees benefit from a high-energy, engaging work atmosphere with daily opportunities to learn and excel.
• The role provides the flexibility to work from any location, promoting work-life balance without the need for stressful commutes, alongside ongoing resources for career growth.