Compliance Auditor

About the Role

Offshore 24/7 is looking for a remote Compliance Auditor to assist Australian clients by ensuring insurance applications and advice processes meet all regulatory requirements. This role focuses on upholding quality and operational excellence through meticulous oversight, clear communication, and a commitment to continuous improvement within the Australian business sector.

Requirements

• The ideal candidate possesses at least two years of experience in auditing or quality assurance, specifically within Australian life insurance or financial advice sectors.
• You must be comfortable reviewing recorded calls and client files against compliance scorecards and have hands-on experience providing constructive feedback or coaching.
• Strong attention to detail, excellent time management skills, and the ability to handle challenging conversations with Authorised Representatives are essential.
• A relevant qualification like RG 146 is highly valued, or a willingness to complete one is required.
• Technical proficiency in Microsoft 365, SharePoint, and CRM systems is expected, along with data reporting skills such as pivot tables and dashboards.
• Candidates should have a solid understanding of life insurance products and the distinction between general and personal advice.

Responsibilities

• The Compliance Auditor will review insurance applications and call recordings submitted by Authorised Representatives to ensure regulatory accuracy.
• Key duties include validating findings from the offshore audit team, updating scorecards, and finalizing audits within agreed service levels.
• You will be responsible for logging and following up on remediations, while also escalating any unresolved issues.
• Additionally, you will identify recurring trends and breaches to report to the compliance team and provide day-to-day coaching to representatives.
• The role also involves assisting in the creation and delivery of monthly training sessions, reviewing internal and client-facing documentation, and contributing to ongoing improvements in audit processes and frameworks.

Benefits & Perks

• This position offers a 100% work-from-home setup with full-time, permanent employment.
• Employees receive a company-provided laptop and all necessary equipment.
• Perks include HMO coverage from the first day, 20 days of paid leave per year consisting of 15 annual and 5 sick days, 13th-month pay, and government-mandated benefits.
• You will also have access to comprehensive ongoing training and professional development, regular staff activities, and performance reviews, ensuring a supported and stable work environment.