CRM Administrator, Salesforce
Posted 2 hours ago
You'll apply on the company's website.
About the Role
We are looking for an expert Salesforce CRM Administrator to join our staff. You will serve as the primary resource for internal partners, overseeing a wide variety of support tickets to maintain a CRM ecosystem that is reliable, performant, and scalable. You will collaborate with our Go-to-Market and Partnerships departments to provide technical guidance, solve data-related issues, and improve operational workflows. Your duties will involve ensuring CRM stability through system integrations, reporting, and data reconciliation tasks. We are seeking a candidate who excels at troubleshooting and process optimization, capable of managing urgent technical tasks while contributing to long-term initiatives that enhance data utility. This position provides the chance to meaningfully improve GTM team productivity within a completely remote, flexible work arrangement.
Requirements
- You must have a minimum of two years of professional experience in Revenue Operations, CRM/GTM system management, or Salesforce administration.
- A Salesforce Administrator Certification is highly desirable.
- You should demonstrate expertise in CRM data reconciliation, large-scale updates, and data cleanup.
- You must be highly proficient in creating intricate Salesforce dashboards and reports.
- Advanced proficiency in Google Sheets or Excel is mandatory.
- You should have technical knowledge of automation or integration platforms such as Make, Zapier, or Workato, specifically the capability to interpret workflow scripts for troubleshooting synchronization issues.
- You must be a communicative individual who takes initiative in managing tasks to completion, handles competing priorities effectively, and seeks clarification to verify information accuracy.
- Experience with software such as Clay, ZoomInfo, Crossbeam, CauseIQ, Gong, or PartnerStack is considered advantageous.
Responsibilities
- You will oversee a ticketing system dedicated to partner-related Salesforce needs, such as correcting pipeline data, modifying fields, and performing data repairs.
- You will monitor integration errors within tools like Workato and PartnerStack to ensure seamless data flow.
- You will dedicate significant effort to cleaning, deduplicating, and reconciling large datasets.
- You will handle record enrichment requests for prospects and clients, working alongside the data team to guarantee the entry of high-quality information.
- You will develop and sustain dashboards and reports to assist GTM personnel.
- You will direct analytical initiatives aimed at upgrading the technology stack and documenting existing processes to suggest improvements for system performance and data integrity.
- You will manage partner commission queries by verifying and editing Salesforce data to maintain accuracy.
Benefits & Perks
- You will have the option to work fully remotely on a permanent basis.
- You will be granted paid time off and qualify for a yearly performance-based bonus.
- You will have access to specialized coaches for additional professional development and skill acquisition support.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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