CRM Specialist – Property Management

About the Role

We are looking for a committed CRM Specialist to deliver thorough administrative assistance to owners in the property management and home services industries. Your work will center on enhancing operational performance by keeping records precise, simplifying work procedures, and guaranteeing that office tasks remain systematic and scalable. You will act as an essential operational collaborator, managing daily duties, monitoring project milestones, and addressing administrative obstacles through foresight and clear communication. Operating remotely, you will handle business data and synchronize multiple accounts concurrently. You are key to maintaining data accuracy, specifically for service and customer documentation, which supports successful billing and overall business performance. This role provides the chance to collaborate with leadership to enhance processes and formalize workflows, directly contributing to the client’s operational productivity and expansion.

Requirements

• Possess a minimum of two years of professional experience, ideally with knowledge of grounds maintenance, landscaping, or property management.
• Demonstrate practical proficiency using Aspire to handle service workflows, data records, and work tickets.
• Show expertise in managing business information using Google Sheets, with preference given to those with background in system setup or implementation.
• Apply strong analytical capabilities to identify gaps in processes and create independent, functional solutions.
• Maintain exceptional attention to detail, strong critical thinking, and the ability to work independently in a remote setting.
• Communicate with native or near-native English fluency to ensure effective collaboration with business owners.
• Maintain a dependable remote workspace with a stable internet connection and remain consistently available during designated business hours.
• Provide a resume and a one-minute introductory video as part of the application.

Responsibilities

• Oversee daily operations by evaluating current data within Aspire and setting targets for data cleanup and long-term optimization.
• Audit pending work tickets and locate missing details to facilitate necessary follow-ups for prompt billing.
• Enhance data uniformity across various segments, such as customer, service, and property details.
• Create and record standardized procedures for periodic services and office duties to ensure operational consistency.
• Handle various accounts and projects at once, delivering brief status reports to the business owner.
• Identify decisions that need management intervention and propose remedies for ongoing administrative issues.
• Utilize critical thinking to spot operational hurdles and independently devise solutions that align with business objectives, while ensuring high levels of accuracy and organization.

Benefits & Perks

• Enjoy a flexible part-time arrangement of 20+ hours per week that supports work-life balance within standard business hours.
• Work entirely from home with no commute required.
• Benefit from a role that does not require work on weekends or during the evening.