Customer Care Support – Fiber Installation

About the Role

We are looking for a committed Customer Care Support specialist to focus on fiber installation projects. You will act as the primary link between the organization and clients throughout their technical setup, serving as a key member of our telecommunications professional team. This remote role involves guiding customers through technical needs and service standards, ensuring our reputation for excellence in nationwide infrastructure work is upheld. This position is perfect for someone who manages intricate conversations with empathy, professional poise, and the ability to foster strong client relationships.

Requirements

• You must have a Bachelor’s degree in Communications, Business, or a similar discipline.
• You are required to be fluent in both Filipino and English.
• While experience in call centers, technical support, or general customer care is beneficial, we also welcome adaptable applicants with strong active listening and interpersonal skills.
• You should have experience with support tools and customer relationship management software.
• You must demonstrate a detail-oriented mindset, a commitment to client needs, and the capacity to handle pressure.
• While background knowledge in fiber optic systems is considered an advantage, we offer comprehensive training for individuals lacking specific technical expertise.

Responsibilities

• You will manage incoming client queries related to fiber service offerings, installation workflows, and technical criteria.
• You will arrange appointment times between clients and technical staff, while offering preliminary advice regarding safety and what to expect.
• You will oversee the status of installations, provide timely updates to clients, and address any scheduling issues, technical hurdles, or service interruptions.
• You will perform post-installation check-ins to confirm the job was completed correctly and that the client is satisfied.
• You will log interaction details thoroughly and cultivate enduring relationships through clear, professional communication.
• You will refer intricate problems to the correct teams while making sure all safety protocols and company policies are followed.

Benefits & Perks

• We offer thorough training to all employees to ensure they are proficient in fiber optic technology and the associated installation procedures.