Customer Experience Coordinator

About the Role

A Memphis-based residential and commercial moving firm is looking for a remote Customer Experience Coordinator. This role is essential for delivering dependable, high-quality client service. You will serve as the primary contact for operational assistance, claim processing, and client feedback, which directly impacts customer satisfaction and the organization's professional standing. You will join a cooperative team to maintain the quality standards built over 15 years in the transport and logistics sector. This job provides an opportunity to master logistics operations, claims management, and customer experience while working hours consistent with U.S. Central Time.

Requirements

• You need strong spoken and written English skills and must be comfortable making outbound calls to clients in the United States.
• You must have a professional background in claims coordination, customer support, or customer service, ideally within the home services, moving, or logistics sectors.
• You should be detail-oriented and organized, with the ability to handle delicate discussions using good judgment.
• You must be technically competent with task management software, CRM platforms, and digital communication tools, with the ability to handle various tasks autonomously.
• You must be prepared to learn dispatching procedures to provide support during your scheduled shift, and experience with Dialpad, SmartMoving, Todoist, or Slack is highly regarded.

Responsibilities

• Reach out to clients via text, email, and phone after their move to assess their satisfaction.
• Log all client communications in the internal system, pinpoint service problems, and organize quick solutions.
• Administer client claims by collecting statements, images, and necessary paperwork for management evaluation.
• Oversee the status of claims, share finalized resolutions with clients, and manage service recovery processes until they are resolved.
• Encourage clients to leave feedback, spot potential referrals for the sales department, and review patterns in client input.
• Support daily operations by assisting with dispatch notifications, tracking active jobs, and keeping precise records to ensure all service promises are met.

Benefits & Perks

• You will have the benefit of working remotely from the Philippines on a schedule that matches U.S. Central Time.
• You will be able to cultivate professional knowledge in logistics and claims handling while playing a vital role in meeting client satisfaction targets within a collaborative and helpful work environment.