Customer Service Advisor
Manila Recruitment
Remote · Full time · Salary not disclosed
Posted 2 hours ago
You'll apply on the company's website.
About the Role
Manila Recruitment is hiring a full-time, remote Customer Service Advisor located in the Philippines. This position acts as a key support professional, handling administrative duties and customer-facing tasks to maintain high service standards. It is a perfect fit for a communicative and organized individual who thrives in a fast-paced, process-driven professional setting.
Requirements
- The ideal candidate has completed a high school education or a vocational course and possesses one to three years of experience in a customer service or administrative role.
- You must be proficient in using Microsoft Office applications, specifically Outlook and Excel, and have a strong ability to manage multiple tasks while prioritizing your workload effectively.
- Familiarity with CRM systems and customer support ticketing software such as Zendesk or Freshdesk is highly desirable.
- We are looking for someone with excellent verbal and written communication skills who pays close attention to detail and is capable of working independently while strictly following established organizational processes.
Responsibilities
- As a Customer Service Advisor, your primary duties involve accurately registering customer appliance warranties and maintaining comprehensive records in compliance with data protection policies.
- You will be responsible for handling customer enquiries via email, live chat, and other channels while providing timely updates on registrations, returns, and replacement orders.
- The role includes processing customer returns, reconciling returned products against system documentation, and creating replacement or resend orders as needed.
- You will also liaise with retailers, couriers, and internal departments to resolve queries, investigate any discrepancies in transactions, and escalate complex issues or recurring problems to management to ensure all cases are resolved within agreed service levels.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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