Customer Service Agent, Japanese

About the Role

Salve.Inno is recruiting a remote Customer Service Agent to deliver high-quality support to clients. This role involves managing inquiries regarding flights, accommodations, activities, and travel services via phone, email, and chat. You will contribute to our reputation for excellence by ensuring client satisfaction and assisting in the refinement of our operational workflows within a collaborative, international environment.

Requirements

• To be successful in this position, you must have a minimum N1 level of Japanese proficiency and a good working knowledge of English at a B1 or B2 level.
• Candidates are required to have at least one year of experience in a customer-facing or partner-facing role.
• Essential skills include strong attention to detail, excellent verbal and written communication abilities, and a professional, confident telephone manner.
• You should demonstrate patience, empathy, and reliability in your interactions.
• Furthermore, the role requires the flexibility to work rotating 24/7 shifts, including weekends and public holidays, as well as the integrity to manage confidential information responsibly in a fast-paced work environment.

Responsibilities

• The primary responsibility of the Customer Service Agent is to handle a high volume of enquiries from customers and partners efficiently and professionally.
• You will be tasked with resolving a variety of issues, including those concerning operations, pricing, and invoicing.
• Daily duties involve active communication via phone and digital platforms, administrative tasks, and identifying opportunities to optimize services through self-service solutions.
• You will be expected to provide regular feedback to Team Leaders and Managers regarding performance and coaching, participate in initiatives aimed at improving efficiency, and collaborate with colleagues to ensure a consistently high level of service across all interactions.

Benefits & Perks

• The role offers a work-from-home arrangement based in the Philippines with an attractive and competitive compensation package.
• Employees benefit from performance-based bonus opportunities, a comprehensive employee benefits package, and ongoing career progression paths.
• The company supports professional growth through access to thousands of free online learning courses, alongside initial training and continuous coaching.
• Additionally, team members enjoy an inclusive, supportive workplace culture and the unique opportunity to collaborate with an international team.