Customer Service Agent, Japanese
Posted 3 hours ago
You'll apply on the company's website.
About the Role
As a Japanese-speaking Customer Service Agent at Personalbüro U. Herrmann, you will serve as a key point of contact for clients and partners in the travel industry. Your role involves managing inquiries about hotels, flights, and activities via phone, email, and messaging platforms. You will work within a collaborative team environment to provide high-quality support, resolve complex operational or billing issues, and contribute to process improvements through proactive feedback to management.
Requirements
- To be successful in this role, you must possess excellent verbal and written communication skills in both English and Japanese.
- We require at least one year of experience in a customer-facing or partner-facing position, demonstrating your ability to handle professional interactions with grace.
- The ideal candidate brings strong service-oriented skills, including patience, empathy, attentiveness, and a high level of consistency.
- You should also exhibit a high degree of integrity, particularly when managing confidential information.
- Attention to detail and a professional telephone etiquette are essential for managing daily inquiries effectively.
- Because this role operates within a fast-paced environment, the ability to adapt quickly and work effectively is necessary.
- Furthermore, you must be willing to work rotating 24/7 shifts, which includes availability on weekends and public holidays as required by business demands.
Responsibilities
- You will be responsible for delivering excellent customer service through phone, email, and various messaging channels while handling a high volume of enquiries from customers and partners.
- A core part of your duties involves managing inquiries specific to travel products, including hotels, flights, and activities.
- You will take full ownership of resolving customer issues, whether they involve operational matters, pricing discrepancies, or invoicing concerns.
- Additionally, you will perform necessary administrative duties and provide ongoing feedback to Team Leaders and Managers regarding performance and coaching.
- Collaboration is a key expectation, as you will work with the wider team to contribute to the overall quality of the customer experience, identify opportunities for self-service initiatives, and suggest improvements to existing operational processes.
Benefits & Perks
- The role offers a remote work arrangement and full-time employment.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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