Customer Service Assistant
Posted 15 days ago
You'll complete your application on CoWorq's career site.
About the Role
In this role, you will be a key member of the customer service team, managing all customer communications effectively and professionally. Your day-to-day will involve addressing emails and phone calls during US business hours, ensuring that every customer receives communication that is both clear and understanding of their specific situation. You'll be expected to follow established operating procedures meticulously and recognize when a situation needs to be brought to the attention of management. A significant part of your job will be monitoring customer support requests until they are fully resolved, and keeping the customers updated on the progress of their issues. You will also contribute to the upkeep of operational guidelines by helping to update documentation as customer needs and processes change.
Requirements
- You should have significant experience in customer support, with proven skills in communicating effectively in writing and speaking.
- Full-time availability during US business hours is required, along with excellent attention to detail and adherence to established processes.
- A critical skill is the ability to determine when to use standard procedures and when to escalate issues.
- We are seeking candidates who are reliable and demonstrate a strong sense of accountability.
- Additionally, you must have a dependable internet connection, including a backup power source like a generator or uninterruptible power supply capable of powering your setup for an entire shift.
- Residing in an urban area with consistent utility services is important for successful performance in this position.
Responsibilities
- Your main duties will involve handling a variety of customer service tasks.
- You will answer customer questions across different platforms, making sure every interaction is professional and empathetic.
- The role includes consistently and accurately applying standard operating procedures, and recognizing and escalating complex problems to management.
- You will track and manage open customer support requests, working towards their resolution while providing customers with status updates.
- In response to evolving customer needs and operational changes, you will help revise standard operating procedures to maintain service quality.
Benefits & Perks
- This is a full-time position with a 40-hour work week.
- Enjoy the convenience of remote work, promoting a healthier work-life integration.
- Work during standard US business hours, contributing to a balanced schedule.
- This setup allows you to provide excellent customer support while working from home.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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