Customer Service Representative – E-commerce
Posted 1 hour ago
You'll apply on the company's website.
About the Role
We are searching for a committed Customer Support professional to work remotely from the Philippines. This role centers on delivering superior support for e-commerce clients by managing consumer requests across digital platforms. In this fast-paced setting, you will use AI-integrated technology to optimize workflows and provide quick resolutions for users. You will contribute to delivering customized support solutions that assist organizations in expanding their customer service capacity during peak periods. This is a short-term, contract-based opportunity to engage with various companies and groups, while enhancing your abilities through ongoing training and educational opportunities.
Requirements
- You need at least two years of experience in customer support, preferably in a contact center setting.
- You must demonstrate a background in e-commerce and feel confident operating in a multi-channel support environment.
- Capability in CRM tools is mandatory, with preference given to individuals who have worked with Amazon Seller Central, Gorgias, or Shopify.
- You should exhibit excellent spoken and written communication abilities, high precision, and a capacity for autonomous complex problem-solving.
- You must be located in the Philippines and have the availability to work Monday through Friday, 9 AM to 8 PM EST.
- Having your own reliable hardware is required for this telecommute position, and you must be able to commit to the assignment duration from November 2 to December 21.
Responsibilities
- Handle consumer questions via a maximum of two mediums, including voice calls, electronic mail, or live messaging.
- Distribute thorough information about goods and services while efficiently and professionally fixing complicated problems.
- Record every interaction precisely in the company CRM and perform follow-up outreach to confirm that problems are completely settled.
- Manage escalated situations with a steady temperament while aiming to reach or surpass specified performance goals.
- Engage in coaching sessions, cooperate with other internal groups to handle support requests, and comply with all organizational regulations and standards.
Benefits & Perks
- Benefit from the convenience of working from home within the Philippines.
- Utilize your own personal equipment for your tasks.
- Receive opportunities for career development through specialized training and perpetual learning resources.
- Gain experience during a seasonal contract that might offer possibilities for an extended term.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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