Customer Service Representative
Posted 4 hours ago
You'll apply on the company's website.
About the Role
This international beauty brand has been developing premium personal care goods since 2010. Committed to a positive and industrious culture, the business manufactures sustainable items such as skincare tools, hair care products, and bathing accessories. With products stocked in more than 20,000 stores globally, the organization emphasizes practical, unique beauty options for everyday routines. The team is looking for a Customer Service Representative to work remotely from the Philippines.
Requirements
- You should have between two and three years of professional customer support experience and a demonstrated history of resolving intricate problems.
- You must live in the Philippines and maintain a reliable internet connection supplemented by secondary power and connectivity sources.
- You need at least a high school diploma or a recognized equivalent.
- You should display empathy, excellent communication capabilities, and strong analytical skills.
- You are expected to have a background using order management systems, help desk software, and tools for managing social media communities.
Responsibilities
- You will handle customer requests via telephone, chat, and email while staying informed on company policies, sales, and product lines.
- You will address and fix problems regarding logistics, faulty items, lost shipments, and billing errors.
- You will support patrons with order modifications through Shopify-integrated tools, suggest merchandise based on specific requirements, and provide tailored beauty advice.
- You will work in coordination with colleagues to ensure that complex matters are escalated and monitored until they are fully settled.
Benefits & Perks
- You will have the convenience of a remote role based in the Philippines.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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