Customer Service Representative
Big League Movers
Remote · Full time · Salary not disclosed
Customer Service Representative
Posted 1 hour ago
You'll apply on the company's website.
About the Role
Big League Movers is hiring a motivated remote Customer Service Representative to provide exceptional support during the relocation and logistics journey. This role focuses on delivering reliable, empathetic service to our diverse clientele, ensuring every moving or storage engagement results in a positive customer experience.
Requirements
- The ideal candidate should have at least one year of previous customer service experience.
- You must possess excellent verbal and written English communication skills and be comfortable using CRM or support platforms like Zendesk, Freshdesk, or HubSpot.
- A tech-savvy, self-driven, and proactive mindset is essential, as is the ability to remain calm under pressure.
- Candidates with a background in billing, invoice clarification, or claims resolution are strongly preferred.
- You should also be highly accountable, detail-oriented, and possess a strong desire to contribute to a team environment while focusing on long-term career growth.
Responsibilities
- In this role, you will respond to customer inquiries through various channels, including phone, email, live chat, and messaging platforms.
- Your primary duties involve assisting customers with order statuses, product information, and billing concerns while proactively resolving service-related complaints or claims.
- You will be responsible for maintaining accurate interaction records within the company CRM, following up with customers to ensure satisfaction, and coordinating with internal departments to facilitate timely resolutions.
- Additionally, you will troubleshoot issues, escalate complex problems when necessary, and contribute to the ongoing improvement of internal documentation and standard operating procedures.
Benefits & Perks
- This position offers a clear path for long-term career growth and professional development.
- Employees will benefit from a stable and supportive work environment, comprehensive onboarding, and ongoing guidance.
- The company is committed to providing continuous learning opportunities and a scalable compensation structure to support your success.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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