Customer Success Associate
Outsource Access Careers
Remote · Full time · Salary not disclosed
Posted 2 hours ago
You'll apply on the company's website.
About the Role
As a Customer Success Associate, you will be the main point of contact for parents, handling sensitive or challenging interactions with professionalism and empathy. Working in a remote-first setting, you will ensure all inquiries are addressed accurately and promptly to help families succeed. You will also serve as a customer advocate, troubleshooting technical issues and translating complex platform limitations into clear, user-friendly language. Additionally, you will work closely with the software engineering team to identify, report, and resolve bugs to enhance overall product usability.
Requirements
- Minimum of one year of experience in customer support; excellent written communication skills with strong attention to grammar; strong problem-solving capabilities and a passion for supporting families; ability to manage multiple applications and digital platforms simultaneously; preference for prior experience with Zendesk or similar ticketing systems; requirement to own a reliable computer and maintain high-speed internet access; availability to work a consistent night shift; bonus consideration for experience with child sleep or behavior tracking tools.
Responsibilities
- Provide timely and accurate responses to customer inquiries; troubleshoot technical issues such as account access, login errors, and billing concerns using Jira and Zendesk; diagnose root causes and deliver effective solutions; communicate app functionalities and technical constraints to users; escalate complex technical problems to software engineering; develop and update FAQ content to improve support efficiency; collect user feedback and participate in beta testing to support product development.
Benefits & Perks
- Comprehensive HMO coverage through a major provider; group life insurance; paid leave credits; government-mandated benefits; 13th-month pay; performance-based incentives; compensation for overtime and night shift differentials.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Independent B2B Sales Agent – Transformer Cores (Commission Only)
Xiongxian Chenfan Electric Power Technology Co., Ltd.
Xiongxian Chenfan Electric Power Technology Co., Ltd. is a transformer core manufacturer based in Baoding, China. We are seeking an independent B2B sales agent based in the Philippines to develop relationships with transformer manufacturers, OEMs and electrical equipment distributors. This is a remote commercial agency engagement with no base salary or guaranteed earnings. Compensation is 2% of the FOB value of eligible first orders and eligible repeat orders. The minimum order for transformer cores is 20 metric tonnes. Apply through WorkNow with a CV or a short profile describing your industrial sales experience.
Field Sales Executive – Restaurants, Hospitality
OpenTable
OpenTable is looking for a Field Sales Executive based in Central Cebu, Philippines, to drive growth within the local restaurant and hospitality market. In this role, you will represent a leading online reservation platform, acting as a consultative partner to restaurant owners. Your goal is to onboard new establishments to the OpenTable network by demonstrating how our software optimizes seating, manages guest preferences, and improves operational efficiency. Reporting to a District Manager, you will play a key role in expanding our footprint while supporting the success of the local dining community.
Accounting & Finance Job Search Specialist / Virtual Assistant
Private employer
I am a Swedish accounting professional with four years of experience, looking to advance my career in the United States. I am targeting managerial-level accounting and finance positions in the Washington DC / DMV area. I am seeking an experienced, proactive and highly organized Virtual Assistant with a background in Human Resources, recruitment or talent acquisition to manage and support my job search. You should understand recruitment, accounting and finance roles and the U.S. employment market, and be able to build applications that show why my background makes me a strong candidate. Target roles: Accounting Manager, Finance Manager, Financial Reporting Manager, Assistant Controller, Controller, Senior Accounting Manager, Corporate Finance Manager. AI tools may support the work, but every piece of AI-assisted work must be carefully reviewed, edited and double-checked by you before it reaches me or an employer.