About the Role

Enhesa is seeking a Customer Success Manager to support its small to mid-sized business clients. In this capacity, you will manage a specific portfolio of accounts, serving as the main point of contact to ensure clients derive maximum value from the company's regulatory and sustainability intelligence solutions. You will be instrumental in fostering long-term partnerships, driving retention, and maintaining high levels of client engagement. Operating in a fast-paced, collaborative environment, you will act as a trusted advisor to help organizations navigate regulatory challenges, mitigate risks, and maintain compliance.

Requirements

• The ideal candidate will have one to two years of proven experience in account management, customer success, or renewals management, ideally within a SaaS environment.
• A bachelor’s degree is preferred but not strictly required.
• You must possess strong customer relationship management skills and be highly proficient in utilizing CRM software to maintain accurate client data.
• Professionalism, strong interpersonal skills, and a high level of personal drive are essential to success in this role.
• You must be comfortable working in a collaborative team environment, sharing best practices, and working across time zones, specifically requiring availability during US Eastern Standard Time for a full 40-hour work week.
• Fluency in English is required, though additional language proficiency is considered a significant asset.

Responsibilities

• As a Customer Success Manager, you will own the renewal lifecycle for your assigned book of business, focusing on achieving strong gross revenue retention.
• Your duties include leading the customer account planning cycle, negotiating contract renewals and addenda, and ensuring all contracts are fully executed and documented.
• You will be responsible for onboarding new clients, providing comprehensive product training, and serving as their central point of contact.
• Throughout the partnership, you will continuously assess and validate customer needs, uncover potential roadblocks, and provide the necessary guidance to ensure effective product adoption.
• Furthermore, you will be expected to actively capture, report, and act upon customer feedback to ensure that client needs are met while representing the full range of Enhesa products and services.

Benefits & Perks

• Enhesa offers a competitive salary package complemented by a performance-based OTE bonus of 8,000 dollars, which is distributed in quarterly payments of 2,000 dollars.
• Employees benefit from a flexible home-working policy that prioritizes work-life balance within a collaborative and driven corporate culture that fosters accountability.