Customer Success Specialist – SaaS
Posted 3 hours ago
You'll apply on the company's website.
About the Role
This AI-powered recruitment platform simplifies hiring for global remote sales and go-to-market teams. The service integrates automated interviews and intelligent sourcing, managing the entire recruitment cycle from initial search through to payroll compliance and onboarding. As a Customer Success Specialist, you will join an agile, growth-focused team tasked with ensuring client satisfaction and retention. This position plays a critical role in refining the user onboarding process and delivering long-term value within a fast-paced environment that prioritizes autonomy and professional growth.
Requirements
- You must possess a minimum of three years of professional experience in a B2B SaaS setting, with a proven track record of converting trials into paid subscriptions.
- You must be prepared for a high-volume role, including making at least 30 outbound calls each day.
- You need technical aptitude to resolve software issues and assist non-technical users with setup.
- You should be a self-starter who thrives without micromanagement while upholding rigorous CRM documentation standards in HubSpot.
- You are expected to have a background in SaaS onboarding, Customer Success, or Sales Development.
- You must be available to work during US Pacific Standard Time hours.
- Prior knowledge of the franchise or restoration sector, specifically regarding brands like SERVPRO, is a preferred qualification.
Responsibilities
- You will initiate contact with new trial signups in under five minutes.
- You will execute a high-volume outbound calling strategy, engaging both inactive accounts and trial users to promote growth and platform activation.
- You will facilitate the onboarding process by holding at least four training sessions daily, ensuring at least two are conducted live.
- You will lead users through their initial platform configuration within 72 hours of registration to bolster retention.
- You will track account performance to detect signs of churn and provide proactive support to at-risk clients.
- You will keep the CRM updated with precise records of all communications in HubSpot.
- You will contribute to team objectives by gathering daily customer feedback and driving accounts toward expansion goals.
Benefits & Perks
- You will receive a competitive salary package with clear opportunities for career advancement.
- You will be eligible for bonuses based on performance metrics such as successful referrals, account growth, and client retention.
- You will gain access to mentorship and professional development initiatives to support your career success.
- You will be a member of a high-growth organization dedicated to achieving significant business results and providing high-quality service.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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