Customer Success – UK Clients

About the Role

This digital platform streamlines business administration for small and medium-sized organizations by offering corporate secretarial services, payroll, accounting, and company incorporation. The organization maintains a global presence, enabling firms to oversee compliance and administrative operations via a streamlined, digital-first interface. As a Customer Success specialist supporting UK-based clients, you are essential in upholding quality standards, building client relationships, and encouraging growth through service upgrades and renewals. You will operate in a global setting, assisting SMEs with their administrative workflows. As a B Corp-certified employer, the firm emphasizes a supportive, kind culture that promotes individual autonomy and career development. This position is suited for a committed professional who wishes to contribute to customer satisfaction and retention within an agile, technology-focused company.

Requirements

• You must have at least eight years of professional experience in Customer Success, Account Management, or Sales, with a history of meeting sales quotas and managing customer relationships.
• You must reside in the Philippines or India.
• You must have professional experience supporting startups, SMEs, or similar high-growth entities within the UK market.
• You must be proficient in English and capable of performing data-driven pipeline management and collaborative problem-solving.
• You must be comfortable using HubSpot, Zendesk, and Tableau, and possess the skills to troubleshoot customer issues and manage complex escalations.
• You must demonstrate a proactive mindset toward managing projects from initiation to completion.
• You must consent to a hiring process that involves credit checks, criminal history checks, and education verification.

Responsibilities

• You will oversee service renewals for current clients to achieve specific revenue objectives.
• You will monitor monthly churn, cash collection, renewal rates, and customer satisfaction metrics by securing renewals, upgrades, and upsells.
• You will perform thorough analyses of the comprehensive client journey to guarantee a superior service experience.
• You will collaborate across departments, including corporate secretary, accounting, product, and data teams, to address intricate challenges and foster client confidence.
• You will manage and prioritize your pipeline using a data-oriented approach, focusing on resolving tickets and identifying methods to refine renewal procedures while contributing best practices to the wider team.

Benefits & Perks

• You will have the flexibility to work from home with adjustable start times to suit your personal schedule.
• You will have the option to work fully remotely from any location globally for one month per year.
• You will receive a competitive salary alongside extensive paid time off.
• Eligible employees may participate in the share ownership program.
• You will have access to internal and external professional training opportunities within an inclusive and diverse workplace culture.