Customer Support Agent
Bet On Talent
Remote · Full time · Salary not disclosed
Customer Support Agent
Posted 1 hour ago
You'll apply on the company's website.
About the Role
Bet On Talent is hiring a Customer Support Agent to act as the primary liaison for users across the iGaming, Web3, and gaming industries. You will be responsible for upholding service standards by delivering timely, accurate, and empathetic support via email, live chat, and ticketing systems. This remote role offers a unique opportunity to join a fast-paced, innovative startup, working with a global team on cutting-edge digital entertainment products while receiving consistent professional training and coaching.
Requirements
- The ideal candidate will have prior experience in a customer-facing role, such as technical or general customer support.
- You must possess clear, professional, and empathetic communication skills in both written and spoken formats, alongside a strong problem-solving mindset aimed at achieving first-time resolutions.
- High attention to detail is required, particularly regarding the documentation of cases, as is the ability to exercise discretion when handling sensitive information.
- Candidates must be comfortable working a shifting schedule and demonstrate the capacity to meet performance metrics related to response time, handling time, and customer satisfaction.
- Furthermore, you must be capable of adhering to strict code of conduct, quality standards, security protocols, and regulatory requirements, while maintaining readiness to attend all necessary training and coaching sessions.
Responsibilities
- As a Customer Support Agent, you will serve as the first point of contact for customers, addressing inquiries regarding accounts, payments, products, and verification processes.
- Your main duty is to resolve issues during the initial interaction whenever possible and to escalate more complex or sensitive cases to the shift leader or the relevant department as needed.
- You are responsible for logging every customer interaction accurately within the CRM or ticketing system to ensure comprehensive record-keeping.
- Additionally, you will play a proactive role in providing customer feedback to the broader team, highlighting recurring issues to help drive service improvements.
- Maintaining compliance with data protection and security policies is a core expectation, as is keeping up-to-date with the latest product developments to provide informed support to users.
Benefits & Perks
- The role offers a fully remote work environment with the benefit of up to twenty-eight days of leave per year in addition to public holidays.
- Employees are provided with essential training and coaching sessions to support their professional development, and you will have the unique opportunity to work on innovative products within the iGaming and Web3 industries while collaborating with a global team.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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