Customer Support Engineer
Posted 3 hours ago
You'll apply on the company's website.
About the Role
SD Solutions is hiring a Customer Support Engineer to support a global payment platform for employees, affiliates, and partners. As a provider of recruitment, outsourcing, and employer of record services, SD Solutions focuses on enabling business growth. This role is vital for ensuring platform operations remain smooth and that both corporate clients and individual payees receive high-quality service. This position suits a professional eager to work in a fast-paced environment centered on international growth, technological innovation, and strategic consulting.
Requirements
- Qualified candidates should possess proven experience in a customer support role, preferably within a SaaS or technology-driven environment.
- You must demonstrate a clear ability to reassure clients, communicate complex information with clarity, and provide personalized interactions.
- The role requires strong aptitude for analyzing and solving technical issues, along with the ability to manage and prioritize support tickets to meet the goal of near-instant first response times.
- Additional consideration is given to candidates with an understanding of the finance industry or proficiency in additional languages.
- Finally, applicants must be able to commit to a work schedule of Thursday through Monday, with Tuesdays and Wednesdays off.
Responsibilities
- The Customer Support Engineer will be responsible for providing comprehensive B2B and B2C support, including assisting users with payment processes, withdrawal methods, and general inquiries.
- You will actively review and prioritize unassigned tickets to ensure prompt resolution while revisiting open tickets that are awaiting client or departmental feedback.
- The duties involve explaining basic troubleshooting steps to clients and communicating technical issues to supervisors or relevant tech support teams when necessary.
- You will also collaborate closely with internal departments, such as Compliance, to address specific inquiries and handle a variety of both VIP and standard support requests to maintain high service standards.
Benefits & Perks
- SD Solutions is a global staffing firm; please reach out to them directly for specific details regarding employee benefits.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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