Customer Support – Weekend Support
Posted 3 hours ago
You'll apply on the company's website.
About the Role
VirtualStaff365 is looking for a committed Customer Support professional to provide weekend coverage. This remote, part-time position involves assisting B2B resellers and trade partners to ensure consistent business operations outside of standard office hours. You will act as a key contact point, managing orders and account inquiries with a high level of accuracy and professional service, contributing to the continued success and scalability of VirtualStaff365’s clients.
Requirements
- Applicants should have previous experience in a call center or customer support role, alongside strong written and verbal English communication skills for professional B2B engagement.
- Proficiency in email, basic spreadsheets, and general administrative tools is required.
- You must be available to work Saturday, Sunday, and Monday from 9:00 AM to 6:00 PM Australian Eastern Daylight Time and be capable of working autonomously.
- Previous experience in eCommerce, logistics, tapware, or homewares, as well as familiarity with CRM ticketing systems, is considered a plus.
Responsibilities
- You will manage inbound communications via phone and email from B2B resellers and trade partners, providing friendly and precise support.
- Key duties include assisting with order tracking, processing returns and credits, and handling general account queries.
- You are expected to exercise independent judgment to resolve routine issues, document all interactions thoroughly in internal systems, and provide clear, concise handovers to the weekday team for any complex escalations.
Benefits & Perks
- This role provides a permanent remote work environment with a part-time schedule of 24 hours per week aligned with Australian business hours.
- Perks include HMO coverage and annual leave after six months of service, as well as a pro-rata Christmas bonus equivalent to one month's salary.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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