Dental Front Desk – Receptionist, Insurance Verification
Staffing For Doctors
from $14/hr · Remote · Full time
Dental Front Desk – Receptionist, Insurance Verification
Posted 4 hours ago
You'll apply on the company's website.
About the Role
Staffing for Doctors provides specialized staffing solutions, linking dental practices with qualified, HIPAA-compliant virtual assistants. As a remote Dental Front Desk Receptionist, you will be integral to the patient experience by overseeing administrative communications and optimizing front-office operations. This support allows dental providers to prioritize patient care by delegating essential coordination tasks to you.
Requirements
- The ideal candidate must have at least one to two years of hands-on experience in a U.S. dental front desk, dental call center, or a virtual dental assistant capacity.
- Applicants are required to have a proven background in dental appointment scheduling, verifying benefits, and explaining billing statements to patients.
- Proficiency with dental practice management software such as Dentrix, Eaglesoft, Open Dental, or Curve Dental is essential, alongside familiarity with payer portals.
- Candidates must demonstrate exceptional written and spoken English, strong active listening skills, and professional customer service abilities.
- A reliable home office setup is required, which must include a quiet environment, a noise-canceling headset, high-speed internet, and familiarity with cloud-based VOIP phone systems.
Responsibilities
- The Dental Front Desk Receptionist is responsible for managing incoming patient calls with a warm and professional demeanor while also conducting outbound calls to schedule appointments, confirm procedures, and manage hygiene recalls.
- Key duties include verifying patient dental insurance eligibility, checking annual maximums, deductibles, and waiting periods before visits.
- The role involves updating insurance breakdowns in management software to provide accurate out-of-pocket estimates and sending appointment reminders via phone, email, or SMS.
- Furthermore, the assistant will handle patient billing inquiries, explain ledger charges, collect copays, and escalate complex insurance claim disputes to the billing department when necessary.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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