Dental Virtual Assistant – Insurance Verification, Scheduling
Posted 2 hours ago
You'll apply on the company's website.
About the Role
This organization specializes in recruiting skilled virtual assistants for dental practices and healthcare providers, helping them lower costs and increase operational time. By sourcing global talent, the company enables clinics to optimize administrative processes while maintaining strict HIPAA compliance and robust patient data security. As a Dental Virtual Assistant, you will act as a key remote team member, overseeing scheduling and administrative tasks. You will manage patient communication and insurance logistics, directly impacting the practice's daily workflow and overall patient satisfaction in a fast-paced environment.
Requirements
- You need significant practical experience in independently checking dental insurance benefits and patient financial liabilities.
- You must be highly knowledgeable in surgical dental procedures and the associated scheduling requirements.
- You should be proficient with dental practice management software including Oryx, Dentrix, or Eaglesoft.
- You need experience auditing dental charts and managing patient interactions via text and voice calls.
- You must show an aptitude for self-managed work, speak clear and professional English, and provide a valid NBI or local police clearance before your start date.
- You are required to have a dependable computer, a minimum 25 Mbps internet connection, a noise-canceling headset, and a working webcam for video calls.
Responsibilities
- You will autonomously confirm insurance coverage, identify benefit limits, and clear up discrepancies by liaising with providers.
- You will record all relevant data in the practice management software and conduct comprehensive chart audits prior to patient visits to verify accuracy.
- You will oversee intricate scheduling, including bookings for new patients, hygiene visits, and follow-ups, while following specific surgical and office protocols.
- You will serve as the main point of contact for patients via phone and text, maintaining a high level of professional service.
- You will collaborate with treatment coordinators, handle scheduling records, report on task status, and attend required virtual training workshops.
Benefits & Perks
- You will gain access to an HR and support team for contractors, as well as full HIPAA and cybersecurity training leading to certification.
- You will participate in performance training that adheres to industry benchmarks.
- You will be granted time off for major U.S. holidays recognized by the client, as well as access to both paid and unpaid leave.
- You will be provided with various resources and tools, with the potential to earn performance-based bonuses and other client-authorized incentives.
- You have the option to use a premium VPN to ensure your work environment remains secure.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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