E-commerce & Operations Coordinator – Pharma/Supplements
Posted 1 hour ago
You'll apply on the company's website.
About the Role
This full-time, remote position focuses on coordinating operations and e-commerce tasks within the supplement and pharmaceutical industry. You will serve as a key point of contact for external partners like manufacturers, logistics providers, and retailers to ensure operational excellence. Reporting to the Head of Operations, you will balance routine administrative duties with strategic initiatives, including process optimization and new product rollouts, in a fast-paced work environment.
Requirements
- You should have a minimum of three years of experience in supply chain, e-commerce, or a similar operations role.
- You must be proficient in using Shopify to handle subscriptions, order fulfillment, and data analysis.
- Experience in the health, wellness, FMCG, or supplement sectors is preferred.
- You need demonstrated skills in stock management, such as supplier communication, purchase order creation, and forecasting.
- Having familiarity with inventory or ERP platforms like Unleashed is highly advantageous.
- You should possess strong verbal and written communication skills, an analytical mindset, and the capability to independently prioritize diverse tasks.
Responsibilities
- You will handle customer inquiries through various channels and manage the end-to-end online order process, covering refunds, returns, and fulfillment.
- You will coordinate with logistics partners to fix shipping issues and analyze customer feedback to create monthly reports.
- You will oversee social media interactions, lead influencer gifting and outreach efforts, and keep partnership records up to date.
- You will facilitate wholesale activities, including retail account management, vendor onboarding, and invoicing.
- You will track production timelines, oversee inventory levels and product shelf life, and support import and export processes.
- You will manage master data, update standard operating procedures, and deliver performance reports to the Head of Operations to drive workflow improvements.
Benefits & Perks
- This is a completely remote role that requires you to work during New Zealand standard business hours.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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