E-Commerce Operations Manager
HireHawk
Remote · Full time · Mid · Salary not disclosed
Posted 11 hours ago
You'll apply on the company's website.
About the Role
HireHawk is seeking an E-Commerce Operations Manager to oversee the daily functionality and performance of a direct-to-consumer brand. Working in partnership with the Head of Growth and cross-functional departments—including creative, development, and customer support—you will manage the digital experience across the US and UK markets. The role involves overseeing promotional lifecycles and product launches while focusing on operational improvements through AI-integrated workflows. The ideal candidate will be a proactive problem-solver capable of turning strategic objectives into clear tasks while upholding high quality assurance standards.
Requirements
- Minimum of 3 years of Shopify administration experience within the DTC sector, with proficiency in product, discount, and multi-currency management.
- Expertise in the Shopify ecosystem, including checkout, themes, and subscriptions.
- Proven ability to use AI tools for workflow automation, with clear examples of past implementation.
- Strong QA capabilities to detect and resolve technical edge cases.
- Proficiency with Klaviyo and Gorgias.
- Familiarity with AfterSell, Skio, Fairing, GA4, and Microsoft Clarity.
- Excellent written and verbal English skills.
- Availability to work Monday through Friday, 9 AM to 5 PM UK time.
Responsibilities
- Own the full Shopify promotional cycle, covering discount strategies and pricing.
- Coordinate product launches by managing SKUs, collections, and visual assets.
- Utilize AI-driven tools to construct and maintain campaign landing pages.
- Perform rigorous QA testing on both desktop and mobile interfaces.
- Manage storefront applications, including tracking renewal expenses.
- Build automated workflows via tools like Shopify Flow and Claude to minimize manual tasks.
- Monitor storefront performance to proactively address errors regarding pricing or stock.
- Document standardized operating procedures to enhance team productivity.
- Support conversion rate optimization by executing A/B tests and utilizing behavioral data to suggest improvements.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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