Ecommerce Client Success Manager
RunRemote
Remote · Full time · Salary not disclosed
Posted 1 hour ago
You'll apply on the company's website.
About the Role
RunRemote is hiring an Ecommerce Client Success Manager to serve as the main point of contact for clients, fostering durable and professional business relationships. This role focuses on analyzing client business models, company culture, and hiring objectives to develop tailored recruitment strategies. As the account owner, you will manage ongoing communication and ensure a seamless hiring experience. You will work remotely within a forward-thinking team that utilizes AI-enhanced recruitment workflows to secure top-tier talent for the e-commerce sector.
Requirements
- The ideal candidate brings at least five years of experience in e-commerce, digital marketing, or a client-facing account management role.
- You must possess a strong understanding of the e-commerce landscape, including operations, finance, warehousing, and HR.
- Proficiency in managing stakeholder expectations, influencing others, and navigating complex commercial partnerships is essential.
- Candidates should be self-motivated, capable of working independently, and highly skilled in communication and negotiation.
- Additionally, the role requires the ability to build a personal brand through social media engagement, including experience creating short-form video content and Instagram Reels.
- Familiarity with recruitment tools such as LinkedIn Recruiter, ATS platforms, and AI-powered productivity software like Claude is considered a distinct advantage.
Responsibilities
- As an Ecommerce Client Success Manager, you will manage recruitment requirements from the initial briefing phase through talent identification, interviewing, feedback delivery, and final placement.
- You are tasked with identifying and engaging suitable candidates via various sourcing channels, including LinkedIn Recruiter and existing databases.
- Your duties include providing expert advice to clients regarding market conditions, salary expectations, and candidate suitability.
- Beyond individual placements, you will actively identify opportunities to generate repeat business and foster long-term partnerships.
- You are also responsible for maintaining a professional presence in the e-commerce industry through consistent networking and the creation of engaging social media content.
- Throughout the process, you must ensure that both clients and candidates are kept informed, engaged, and supported, while you own your commercial targets and overall account results.
Benefits & Perks
- This role offers the opportunity to work in a 100% remote capacity from the comfort of your own home.
- You will be part of an amazing, innovative team, gaining significant exposure to advanced AI-driven recruitment methodologies.
- The company provides a supportive environment with excellent prospects for long-term career growth.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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