Ecommerce Operations and Account Manager

About the Role

RunRemote is looking for an Ecommerce Operations and Account Manager to act as the primary liaison for our clients. You will cultivate long-term partnerships by gaining a deep understanding of our clients' business models, organizational cultures, and specific hiring needs. As a key advisor, you will provide market insights, talent availability updates, and salary guidance while ensuring a high-quality experience for both clients and candidates. This position balances account management with full-cycle recruitment, including candidate sourcing, interviewing, and offer management. Additionally, you will build your professional brand by producing engaging content for social media, such as LinkedIn updates and short-form video. The role requires a commercially driven individual capable of managing multiple high-level relationships and driving growth in a remote, fast-paced environment.

Requirements

• The ideal candidate should have at least five years of experience within e-commerce, digital marketing, or a client-facing account management role, accompanied by a strong understanding of operations, finance, warehousing, and HR within the e-commerce sector.
• You must possess excellent communication and interpersonal skills, with the ability to influence stakeholders, negotiate effectively, and manage multiple vacancies simultaneously.
• We are looking for someone with a strategic mindset, strong problem-solving abilities, and a proactive approach to work.
• Experience in candidate assessment and recruitment is essential, as is a proven ability to build a professional personal brand through active networking and social media engagement.
• Candidates must be comfortable creating short-form video content and Instagram reels.
• You should be based in the Philippines and available to work during Australian business hours from 9:00 AM to 6:00 PM.
• While not strictly required, previous experience in agency recruitment, use of ATS platforms, and familiarity with AI-powered productivity tools are considered significant bonuses.

Responsibilities

• Your responsibilities include taking full ownership of assigned client accounts to ensure a seamless experience, from initial briefing and talent identification to final placement.
• You will manage the entire recruitment lifecycle, which involves active sourcing through databases and LinkedIn, interviewing candidates, providing timely feedback, and navigating negotiations.
• You are expected to maintain regular contact with clients to advise on market trends and candidate availability while consistently tracking and reporting on account activity to meet commercial targets.
• Furthermore, you will actively foster client relationships to generate repeat business and secure referrals.
• A key aspect of this role also involves maintaining industry visibility; you will create and publish professional social media content, including reels and videos, to support your outreach efforts and build your personal and company brand.

Benefits & Perks

• This role offers the opportunity to work 100% remotely from home, effectively eliminating the daily commute.
• You will join an innovative recruitment team, providing a unique environment for professional growth and direct exposure to modern, AI-driven recruitment processes.