Enterprise Customer Success Manager
Posted 3 hours ago
You'll apply on the company's website.
About the Role
This conversational AI solution transforms administrative operations within medical practices by providing around-the-clock automated agents. These tools manage incoming phone calls and text messages, optimizing functions like patient intake, scheduling, insurance validation, clinical triage, and documentation. By syncing with EHR and practice management software, the system lowers operational expenses and missed communications while boosting patient volume and retention for dental and medical providers.
Requirements
- You should possess at least six years of professional experience in customer success, specifically within Health Tech or B2B SaaS, with a proven ability to manage complex, multi-site enterprise accounts.
- You must be capable of interpreting intricate datasets from multiple locations to provide actionable advice and communicate financial value to executive leadership.
- You need excellent communication abilities to explain AI functionality to non-technical stakeholders and relay operational needs to technical staff.
- Preference will be granted to applicants with a background in dental support organizations, clinical operations, or telephony and contact center tech.
- You are expected to be proficient with enterprise scheduling platforms and HubSpot, with added value given to those who have worked directly with AI product or engineering teams.
Responsibilities
- You will act as the lead strategic partner for large medical and dental groups, overseeing the entire relationship from initial setup through ongoing retention.
- You will collaborate with office administrators to map out workflows and manage the rollout of AI agents across several sites.
- You will monitor performance data to uncover challenges with conversion or objection handling, working alongside engineers to apply technical resolutions.
- You will demonstrate the utility of the platform by measuring productivity gains and call volume, leading high-level business reviews, finding growth potential, and serving as the voice of the client to shape the product roadmap.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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