Financial Systems Support Specialist

About the Role

The Financial Systems Support Specialist will provide tiered technical support for Deltek Vantagepoint and BST platforms within a global outsourcing and recruitment firm. This role focuses on managing system inquiries, resolving technical issues, and optimizing finance-related operational workflows. By collaborating with IT, Finance, ERP, and Operations teams, the specialist will handle complex escalations, maintain system documentation, and conduct user training to enhance platform adoption. This is a remote-based position offering opportunities for stakeholder engagement and professional growth.

Requirements

• Qualified candidates should have one to three years of experience in ERP, application support, or help desk roles, alongside a basic understanding of accounting and finance concepts such as timekeeping, invoicing, and project accounting.
• You must possess strong communication skills, with the ability to explain technical information to non-technical users in both written and verbal formats.
• Proficiency in Microsoft Office, particularly Excel, and experience with communication platforms like Microsoft Teams is required.
• Familiarity with ticketing systems such as Freshservice, ServiceNow, Jira, or Zendesk is preferred.
• Candidates should demonstrate a proactive approach to troubleshooting, a willingness to leverage AI tools for process improvement, and the ability to manage multiple priorities independently in a fast-paced environment.
• Prior experience with ERP or project accounting systems, specifically Deltek Vantagepoint, Deltek Vision, or BST, is highly regarded.

Responsibilities

• As a Financial Systems Support Specialist, your primary duties involve investigating, troubleshooting, and resolving system issues reported through email, phone, Microsoft Teams, and Freshservice.
• You will manage essential system functions including user setup, role permissions, project setup, approval workflows, and finance-related processes.
• Your role includes maintaining and updating internal documentation, such as user guides, process materials, and FAQs.
• You will identify recurring technical trends to suggest opportunities for process automation and improved user experiences.
• Additionally, you will participate in system testing, user acceptance testing, upgrades, and ERP migration activities.
• Responsibilities also extend to supporting change management initiatives, communicating system updates to the broader team, and continuously expanding your expertise in accounting processes and emerging technologies.

Benefits & Perks

• Employees receive a competitive compensation package that includes night differential pay and comprehensive HMO coverage, which includes a free dependent starting on day one.
• The company offers 20 days of annual leave, flexible work environments, and a rewarding employee referral program.
• You will also have access to career growth opportunities, support from leadership, and the chance to participate in engaging team activities and client engagement initiatives.