Freight Forwarding Operations Specialist

About the Role

Manila Recruitment is hiring a remote Freight Forwarding Operations Specialist to oversee the end-to-end lifecycle of air and sea import and export shipments. You will act as the primary operational contact, collaborating closely with an Australian-based team to facilitate efficient logistics and maintain high service standards.

Requirements

• Applicants must hold a bachelor’s degree and possess at least one to two years of professional experience specifically within international freight forwarding operations.
• Strong, hands-on experience with Cargo Wise is a mandatory requirement for this position.
• Candidates should demonstrate a solid understanding of the full freight lifecycle, including quoting, booking, documentation, customs coordination, and delivery.
• Success in this role requires exceptional attention to detail, accuracy, and strong communication skills to interact effectively with international teams.
• A reliable, disciplined, and proactive work ethic is essential, as is the ability to work during the designated hours of Monday through Friday, either 8:30 AM to 5:30 PM AEST or 5:30 AM to 1:30 PM AEST, from a location within the Philippines.

Responsibilities

• The Freight Forwarding Operations Specialist is responsible for managing the complete shipment lifecycle, from initial booking to final delivery.
• You will prepare and generate essential shipping documentation, such as bills of lading, airway bills, and various regulatory and commercial papers.
• The role involves coordinating domestic transport movements, including the handling of dangerous goods via road and air.
• You will liaise regularly with shipping lines, airlines, transport providers, and overseas agents to guarantee timely execution.
• Additionally, you are expected to maintain precise and timely data entry within Cargo Wise, track active shipments, proactively resolve any operational issues that may arise, and ensure that all documentation and processes remain in strict compliance with regulatory and operational standards.