Front Desk, Patient Communications Coordinator
Posted 1 hour ago
You'll apply on the company's website.
About the Role
A remote professional is needed to serve as a Front Desk, Patient Communications Coordinator. This position aids medical offices by overseeing clinical and administrative communication processes to ensure streamlined operations and quality patient experiences. Operating within a U.S.-based staffing firm, you will facilitate communication between healthcare teams and their patients, upholding rigorous data privacy and operational quality from a remote setting. This opportunity is suited for a seasoned medical administrator capable of succeeding in a high-demand atmosphere while utilizing technical expertise to manage large volumes of tasks across different clinical fields. You will collaborate with practices to facilitate smooth appointment coordination, record-keeping, and patient interactions to improve the day-to-day functionality of clinical staff.
Requirements
- Demonstrable practical experience utilizing the AthenaOne electronic health record platform for documenting charts, modifying patient info, and arranging appointments.
- Extensive history of handling large volumes of incoming and outgoing calls for medical offices in the United States.
- Superior English verbal and written communication abilities, including high listening accuracy and a clear, neutral tone.
- Expertise in arranging intricate appointments and completing prior authorization processes using insurance websites like NaviNet, Optum, or Availity.
- Comprehensive knowledge of U.S. clinical procedures, medical vocabulary, and HIPAA privacy rules.
- Must operate from a private, dedicated home workspace featuring a fast computer, reliable high-speed internet with a secondary connection, and a headset with noise-reduction technology.
- Proven proficiency in utilizing VoIP software such as RingCentral.
Responsibilities
- Manage a high frequency of patient calls and voicemails, responding to standard questions and directing medical issues to the correct personnel while recording every interaction within AthenaOne.
- Schedule, adjust, and verify appointments, while proactively overseeing physician calendars and addressing missed appointments or cancellations.
- Conduct immediate insurance eligibility checks for Medicare, Medicaid, and commercial plans to calculate patient financial obligations.
- Launch, oversee, and supervise requests for prior authorization concerning medications, diagnostic exams, and specialized treatments via multiple payer websites.
- Update patient profiles and health records, distribute appointment guidelines, and maintain wait or recall lists.
- Transmit patient clinical notes and messages securely to doctors, ensuring full compliance with HIPAA standards and reporting sensitive situations or intricate coverage denials to senior clinical supervisors.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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