Head of Growth and Operations

About the Role

Stranger Soccer is a football platform dedicated to making the sport as accessible as a casual jog. By providing a streamlined interface to locate, book, and join games, the company reduces friction for players. Currently operating in Singapore, Sydney, and San Francisco, Stranger Soccer is scaling globally to promote communal football. The Head of Growth and Operations will serve as the second-in-command, reporting to the CEO. This role focuses on remote operational leadership, including business strategy, data-driven decision-making, and scaling the marketplace's health and membership economics.

Requirements

• The ideal candidate will possess five to eight years of experience, with at least three of those years spent within a growth-stage startup.
• A professional background in marketplace, consumer tech, food delivery, ride-hailing, fitness, or similar two-sided businesses is strongly preferred.
• Candidates must demonstrate experience in scaling a business with measurable results and possess direct exposure to P&L management, growth metrics, and customer behavior analysis.
• Strong analytical abilities are required to procure and act on data insights, alongside a proactive and independent operating style.
• Experience managing distributed teams or working as a senior individual contributor across multiple workstreams is essential.
• Excellent English writing skills for asynchronous communication are required, and candidates must thrive in ambiguous environments with high levels of self-direction and grit.

Responsibilities

• The Head of Growth and Operations will own the strategy for acquisition, retention, and pricing, while managing P&L visibility and margin performance.
• Duties include conducting weekly and monthly KPI reviews, performing competitive analysis, and overseeing membership and unlimited pass performance.
• You will manage paid acquisition spend, coordinate SEO and partnership channels, and map customer journeys to design effective interventions.
• Additionally, you will build and enforce standard operating procedures, develop reporting dashboards, and establish a monthly review framework with the CEO.
• This position involves direct management of three field growth operators and a remote customer service team of two, including coaching them and setting their performance metrics.
• You will also coordinate with external partners in legal, accounting, and product, and work fully online during core UAE hours.