About the Role

Winning Assistants LLC is a premier staffing firm that connects healthcare professionals and business owners with highly skilled, HIPAA-compliant virtual assistants. By managing administrative, medical office, and customer service tasks, the firm helps clients optimize operations and focus on patient care. The Healthcare Scheduling Coordinator is a vital remote position supporting mental health and counseling practices, serving as the central point of contact for patient intake, scheduling, and insurance administration.

Requirements

• The ideal candidate will have hands-on experience with Jane EHR, particularly in managing appointment scheduling and administrative workflows.
• You must possess a solid understanding of U.S. insurance verification, including eligibility, benefits, copays, and navigating insurance portals like Blue Cross Blue Shield or Medicare.
• Proficiency in behavioral health billing and coding is essential, as is a strong background in administrative support within a healthcare or mental health setting.
• Candidates must demonstrate excellent spoken and written English to communicate professionally and empathetically with patients.
• Additional requirements include proficiency in Google Workspace, the ability to work U.S.
• Eastern Time hours including evenings and Saturdays, and the capacity to manage multiple responsibilities independently.
• You must also have a reliable computer, stable high-speed internet, a noise-canceling headset, and a quiet professional work environment to ensure service excellence.

Responsibilities

• As a Healthcare Scheduling Coordinator, you will manage patient appointments, including new requests, rescheduling, and cancellations, using the Jane EHR platform.
• You will be responsible for matching clients with the appropriate clinicians based on their specific needs and availability.
• A significant portion of your duties involves verifying insurance eligibility, obtaining authorizations, and addressing coverage questions.
• You will also oversee the patient intake process by collecting necessary payment and insurance details, ensuring all documentation is accurate and complete.
• Beyond scheduling, you will assist with billing and coding tasks for counseling sessions and support clinicians during their practice.
• You will also play a role in team operations by onboarding new counselors, tracking requirements, maintaining administrative records via Google Workspace, and providing daily support to ensure smooth office workflows.

Benefits & Perks

• Contractors receive access to a dedicated HR and support team for guidance on contract and client-related matters.
• The company provides internal HIPAA and cybersecurity certification training to ensure industry compliance, alongside proprietary performance training focused on productivity and client management.
• You will also have access to various workflow guides, templates, and operational resources.
• Depending on client needs, you may be granted time off for U.S. holidays or client-approved leave.
• Additionally, contractors can request premium VPN access for enhanced security, and some clients may offer performance-based bonuses or incentives.