Healthcare Virtual Assistant

About the Role

This position focuses on supporting a behavioral health private practice by streamlining patient onboarding and administrative tasks. You will be instrumental in collecting patient details and creating new patient records, which is fundamental for smooth medical operations. The role also includes managing the scheduling of initial appointments and contributing to the creation of a uniform intake procedure to ensure patients have an easy transition into the practice's care. Furthermore, you will handle the processing of pre-authorizations, submit and oversee insurance claims, and meticulously follow up on any claims that have been denied or rejected. Crafting important correspondence, such as diagnosis and work-excuse letters, and keeping thorough records within the iCANotes EHR system are key duties. Through precise data entry and record management, you will boost the efficiency of the practice and elevate the quality of patient services.

Requirements

• You must have direct, practical experience working in a medical or healthcare environment.
• You should be knowledgeable about medical insurance procedures, including submitting claims and addressing denials.
• You need to have experience with patient intake and maintaining medical documentation like charts and records.
• You should be adept at learning and using electronic health record (EHR) systems for daily data entry.
• You are expected to possess strong professional communication skills for interacting with patients.
• You should understand medical terminology and demonstrate a meticulous approach to managing patient information.
• You must have dependable internet access.
• You need to have essential equipment, such as a noise-cancelling headset.
• You must be available to work a full-time schedule of 40 hours per week, Monday through Friday.

Responsibilities

• You will collect patient information and set up new patient charts, which is essential for efficient healthcare delivery.
• You will schedule initial patient appointments to ensure timely access to services.
• You will contribute to the creation of a standardized intake process to improve operational flow.
• You will process prior authorizations and handle the submission and management of insurance claims.
• You will follow up diligently with insurance companies regarding any denied or rejected claims.
• You will draft necessary documents, including diagnosis and work-excuse letters.
• You will maintain accurate and detailed patient records using the iCANotes EHR system.
• You will communicate effectively with patients, especially in sensitive situations.
• You will coordinate with the practice owner using digital communication tools.
• You will provide crucial support to a behavioral health practice serving clients in designated areas.