Home Care Sales Coordinator
Posted 3 hours ago
You'll apply on the company's website.
About the Role
This role involves serving as a primary point of contact for home care agencies and franchisees to help manage high-volume client inquiries. You will bridge the gap between agencies and families, assisting them in obtaining necessary care services. The position requires a focus on professional, compassionate, and HIPAA-compliant communication to help agencies expand their operations while delivering high-quality service.
Requirements
- Proficiency in English with strong verbal, written, and active listening capabilities.
- Demonstrated track record in inside sales, lead conversion, intake processing, or setting appointments.
- Ability to multitask and maintain organization while hitting specific performance goals.
- Competence in utilizing CRM platforms.
- Access to a stable internet connection, a quiet environment for work, and availability for shifts based on Pacific Time.
- Experience in U.S.-based senior care or home care intake is highly desirable, as is proficiency with platforms like Weave, Aaniie, and email marketing tools.
- Dedication to upholding data privacy, confidentiality, and security protocols.
Responsibilities
- Handle incoming inquiries through phone, website, text, and social media channels.
- Establish connections with callers, evaluate care requirements, and identify payment methods and urgency levels.
- Qualify incoming leads and direct them to the appropriate channels to secure in-home consultations.
- Update and manage CRM entries, log interaction details, schedule follow-ups, and add prospects to nurture sequences.
- Schedule appointments with local management, monitor the status of leads, and submit daily conversion and pipeline status reports.
- Engage in periodic pipeline assessment meetings and follow all internal privacy and documentation guidelines.
Benefits & Perks
- Competitive starting salary with clear paths for career development.
- Opportunity to grow within a collaborative and enjoyable work culture while building specialized healthcare knowledge.
- Comprehensive training provided on HIPAA, EPICompliance, and healthcare-related OSHA standards.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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