Home Care Virtual Assistant – Front Desk, Calls & Scheduling
Posted 19 minutes ago
You'll apply on the company's website.
About the Role
This staffing firm connects elite professionals with global healthcare providers and business owners. The agency focuses on delivering expert, HIPAA-compliant virtual assistance to improve operational and administrative productivity. By optimizing customer support and office workflows, the agency helps its clients concentrate on business expansion and scaling operations. The Home Care Virtual Assistant position is an essential role focused on providing complete front desk and scheduling management for home care providers. You will serve as the main liaison for patients, staff, and caregivers to ensure smooth communication and exact administrative execution. This role provides a professional setting for individuals skilled in multitasking and delivering high-quality service in the healthcare industry. You will receive structured support, including human resources guidance, specialized training, and cybersecurity certification, while sharpening your abilities in a dynamic setting that prioritizes patient and staff coordination.
Requirements
- Demonstrate a background in healthcare scheduling, medical reception, or administrative front desk support.
- Maintain professional verbal and written English proficiency to communicate effectively with staff and patients.
- Show documented success in managing complex scheduling, appointment coordination, and high-volume telephone traffic.
- Display comfort in resolving urgent issues and adapting to last-minute scheduling shifts.
- Possess a stable computer, a minimum 25 Mbps high-speed internet connection, a noise-canceling headset, and an active webcam.
- Commit to a work schedule of Monday through Friday, 8:00 AM to 5:00 PM EST.
- Agree to provide a local police or NBI clearance before starting and remain available for video calls with your camera turned on as required.
Responsibilities
- Manage a significant volume of incoming and outgoing calls, which includes returning inquiries, verifying schedules, and reaching out to personnel for shift coverage.
- Handle nursing and caregiver scheduling, specifically addressing staff absences and arranging urgent replacements to prevent coverage lapses.
- Deliver comprehensive virtual reception support by responding to general questions, logging messages, and directing inquiries to the right individuals.
- Ensure precise documentation by recording detailed call notes and updating client information within the home care software system.
- Conduct proactive follow-ups on pending matters and maintain clear communication with patients, clients, and staff regarding any adjustments to the schedule.
Benefits & Perks
- Access to a professional HR and contractor support team, performance coaching, and necessary operational tools.
- Comprehensive HIPAA and cybersecurity training and certifications.
- Eligibility for time off for U.S. holidays recognized by the client, plus additional paid or unpaid leave options.
- Opportunities for performance-based bonuses, the potential for expanded working hours, and access to a premium VPN.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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