Homecare Sales Outreach Specialist

About the Role

This organization acts as a B2B partner that recruits, trains, and supplies high-performing virtual assistants to home care franchises and agencies. By connecting businesses with specialized talent from the Philippines and South America, the company enables clients to streamline operations in areas such as scheduling, finance, recruiting, and administrative tasks, ultimately lowering costs and supporting high-standard patient care. The service is committed to offering flexible, HIPAA-compliant assistance to help healthcare businesses succeed. As a Homecare Sales Outreach Specialist, you will play a vital role in handling the intake process for families interested in care services. You will be the main point of contact for leads acquired through digital marketing, ensuring all inquiries are addressed with empathy, professionalism, and speed. You will act as the intermediary between families and service providers, managing the initial assessment steps to ensure a smooth transition into care. This position provides a nurturing team environment that emphasizes career advancement and professional growth.

Requirements

• You should possess previous sales experience, focusing on appointment setting, lead management, or phone-based outreach.
• You must demonstrate exceptional proficiency in written and spoken English, along with the ability to communicate clearly and professionally by phone.
• You should be capable of using CRM platforms to document data accurately and stay organized throughout your workday.
• It is highly desirable to have experience in remote support roles or within the U.S. home care, senior care, or healthcare industries.
• You need the ability to show patience and empathy, establish quick rapport, and steer discussions toward successful bookings in a non-pressuring manner.
• You must be reliable, punctual, capable of working independently, and available to work any shift between 9:00 AM and 9:00 PM, Monday through Sunday.

Responsibilities

• You will manage incoming inquiries and work to convert them into scheduled care assessments.
• You will respond to campaign leads quickly and collect key details regarding the specific care needs of the family.
• You will determine the appropriate franchise location for each inquiry and follow a structured outreach plan using email, text, and phone calls.
• You will track all communication, outreach efforts, and scheduled appointments within the CRM to maintain precise records.
• You will collaborate with agency owners to schedule assessments and share comprehensive notes regarding client requirements.
• You will oversee the status of leads, manage follow-ups for open inquiries, and assist with various administrative duties related to marketing campaigns.

Benefits & Perks

• You will receive a competitive base salary.
• You will work in an engaging, supportive, and collaborative team setting.
• You will have access to ongoing professional development, learning resources, and pathways for career advancement.