Implementation Specialist – Onboarding & Training
Posted 1 hour ago
You'll apply on the company's website.
About the Role
This SaaS solution serves foodservice distributors by unifying essential business operations like CRM, analytics, contract monitoring, and inventory tracking. By incorporating tools such as IMPACT, TRACKMAX, and MarketMan, the software assists organizations in refining purchasing workflows, boosting efficiency, and maximizing revenue. The business focuses on delivering customized implementation experiences and actionable data to encourage teamwork between procurement, sales, and marketing divisions. The Implementation Specialist position is essential for leading clients through the complete setup journey, from the initial start until the platform is fully operational. You will oversee a variety of client accounts, ensuring they maximize the utility of the software. This position suits individuals who enjoy educating others and addressing technical challenges, as you will collaborate with internal teams to promote product usage and support the organization’s lasting prosperity.
Requirements
- Possess 2 to 3 years of professional background in onboarding, implementation, or technical customer support roles.
- Demonstrate proficiency in handling data integrations, such as troubleshooting technical errors, performing field mapping, and working with spreadsheets.
- Exhibit strong project management capabilities to navigate multiple client projects under strict timelines.
- Display high-level written and verbal communication skills, with mandatory fluency in both Spanish and English.
- Demonstrated history in hospitality operations, restaurant tech, or SaaS environments is highly advantageous.
- Experience with point-of-sale systems like EPOS Now, Toast, or Square, as well as operational tools such as Google Workspace, HubSpot, and Salesforce, is a plus.
- Hold a bachelor’s degree in a relevant discipline or have equivalent professional experience.
Responsibilities
- Act as the main liaison for clients, designing and implementing thorough onboarding strategies that outline key objectives and success measures.
- Perform daily configuration of MarketMan inventory parameters, manage account access rights, and establish intricate API and POS integrations.
- Facilitate extensive educational workshops via webinars or individual sessions covering subjects like inventory control and recipe cost analysis.
- Collaborate with the data management department to verify client records and address technical complications throughout the setup process.
- Track client engagement levels to highlight potential attrition, keep up-to-date documentation within Salesforce, and provide organized input to the product development staff to enhance the software.
Benefits & Perks
- This is a permanent, full-time role that allows for a completely remote working environment.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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