Insurance Customer Service Representative – Applied Epic Expert
Outsource Access Careers
Remote · Full time · Salary not disclosed
Insurance Customer Service Representative – Applied Epic Expert
Posted 1 hour ago
You'll apply on the company's website.
About the Role
Outsource Access Careers is seeking a full-time, remote Insurance Customer Service Representative based in the Philippines. This position provides essential operational support to U.S.-based insurance clients by managing administrative workflows. You will serve as a key team member, ensuring business continuity and seamless agency operations, particularly during periods of staff absence.
Requirements
- The ideal candidate will possess previous experience in a P&C Insurance Customer Service role and a deep understanding of homeowners and auto insurance products.
- Proficiency with insurance management systems is essential, with a strong preference for candidates who have at least six months of hands-on experience navigating Applied Epic.
- You must demonstrate clear English communication skills, sharp attention to detail, and the ability to quickly adapt to different portals and systems.
- Additionally, you are required to have a reliable personal device, a dedicated and distraction-free remote work setup, and the ability to start immediately to support the team.
Responsibilities
- You will be responsible for supporting an active insurance team by handling routine administrative requests and completing standard insurance servicing workflows.
- Your daily duties will include logging into multiple insurance portals to process service requests with high accuracy and efficiency.
- You will also be tasked with maintaining organized and accurate agency records to ensure compliance and accessibility.
- Furthermore, you will provide urgent operational support as needed, specifically stepping in to assist during team members' medical leaves to ensure uninterrupted service for clients.
Benefits & Perks
- The benefits package includes comprehensive HMO health coverage and group life insurance.
- Employees are provided with paid leave credits and all required government-mandated benefits.
- Additionally, the role offers performance incentives, overtime pay, night differential premiums, and the 13th-month pay benefit.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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