IT Event Management Engineer
Posted 3 hours ago
You'll apply on the company's website.
About the Role
An experienced IT Event Management Engineer is required to maintain and enhance global IT infrastructure. You will be tasked with building, deploying, and refining systems for event detection and notification to ensure potential technical problems are addressed before service disruptions occur. Positioned within the core of IT operations, you will focus on crafting correlation logic and automating the intake of events from diverse sources, such as internal networks, Azure, and AWS. This role provides a chance to influence major global IT modernization and AIOps projects. As a specialist in observability and monitoring, you will collaborate with network and cloud departments to enhance operational effectiveness and reliability. Your focus will be on eliminating alerts that do not require action, increasing the relevance of notifications, and maintaining strong oversight through adherence to ITOM standards, proper documentation, and standardized event management processes.
Requirements
- Possess a bachelor's degree in Computer Science, IT, or a comparable discipline.
- Accumulate between 10 and 12 years of total professional experience, including at least 5 years focused on Event Management, Monitoring, and IT Operations.
- Hold a minimum of an ITIL Foundation certification.
- Demonstrate technical expertise in enterprise monitoring platforms including AWS CloudWatch, OpsBridge, Site24x7, and Azure Monitor.
- Show proficiency in automation using Python, Ansible, or PowerShell.
- Maintain a comprehensive understanding of API schema mappings, system integrations, and ITOM methodologies, plus experience using Kibana or Power BI.
- Be a local candidate and prepared to support organizational core documents and adhere to Christian principles in your conduct.
Responsibilities
- Design and support pipelines for event ingestion while creating sophisticated correlation logic to decrease duplicate notifications.
- Connect monitoring software with ITSM solutions such as ServiceNow to streamline the routing and handling of incidents.
- Draft standard operating procedures, configuration templates, and runbooks, and maintain this information within tools like Confluence.
- Perform recurring health assessments and examine operational patterns to refine alert thresholds and accelerate incident resolution.
- Spearhead AIOps projects to predict abnormal system behavior and participate in Agile initiatives.
- Assess emerging observability technologies and facilitate workshops and training sessions for global IT personnel to standardize event management protocols.
Benefits & Perks
- Engage in significant global IT modernization and automation projects.
- Take part in office and team prayer meetings, chapel services, and devotions consistent with internal policy requirements.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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