IT Support Specialist
Satellite Office
Remote · Full time · Mid · Salary not disclosed
IT Support Specialist
Posted 3 hours ago
You'll apply on the company's website.
About the Role
Satellite Office, a Philippines-based provider, connects Filipino professionals with global clients within a supportive, growth-oriented culture. As an IT Support Specialist, you will serve as the primary contact for internal technology requirements, overseeing help desk support from ticket inception to resolution. You will be responsible for maintaining system security and infrastructure integrity while providing user guidance and documentation to enhance operational efficiency for both remote and office-based teams.
Requirements
- 2-3+ years of experience in an IT service desk, help desk, or support role within remote or hybrid settings.
- Strong administrative proficiency in Microsoft 365 or Google Workspace.
- Experience using Active Directory for user and permission management.
- Expertise in troubleshooting Windows and macOS systems.
- Proven ability to resolve remote connectivity issues involving VPN and Wi-Fi.
- Familiarity with email filtering, endpoint protection, and MFA protocols.
- Experience with mobile device management (e.g., Intune or Autopilot).
- Exceptional written communication skills for creating technical documentation.
- A proactive, patient, and professional approach to escalations.
Responsibilities
- Manage the entire help desk ticketing lifecycle from initial logging to resolution.
- Provide remote technical assistance for hardware, software, and operating system issues in M365 and Google Workspace environments.
- Facilitate end-to-end employee onboarding (account provisioning, hardware coordination, and induction) and offboarding (account deactivation and asset recovery).
- Perform security monitoring, patch management, monthly backup audits, and access reviews.
- Maintain an accurate IT asset inventory.
- Develop and update user-facing documentation and internal process guides.
- Track and report on KPIs, including resolution times, system health, and user satisfaction.
Benefits & Perks
- Access to continuous professional development, mentoring, and ongoing learning opportunities.
- Participation in team-building activities and company celebrations.
- Inclusion in employee wellness programs.
- The opportunity to work with major international brands in a professional business setting.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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