IT Support Specialist
QuickTeam
Remote · Full time · Salary not disclosed
Posted 3 hours ago
You'll apply on the company's website.
About the Role
QuickTeam provides remote talent and virtual staffing solutions across administrative, sales, and medical sectors to help businesses increase efficiency and lower costs. They place a high value on data privacy, operational security, and scalable staffing models. We are seeking an experienced IT Support Specialist to provide high-level remote technical assistance. This role offers the opportunity to resolve complex escalations while ensuring uninterrupted, secure business operations within an international, team-oriented, and high-performance environment.
Requirements
- The ideal candidate for this role possesses proven experience providing Level 2 to Level 3 IT support, with professional exposure to a Managed Service Provider environment being a significant advantage.
- You must have functional knowledge of IT ticketing systems and be capable of managing technical documentation accurately.
- Strong troubleshooting and problem-solving skills are essential to address escalated issues effectively.
- Candidates must demonstrate excellent written and verbal communication abilities to engage with users and provide clear handoff notes.
- Furthermore, the role requires the ability to work effectively both independently and as part of a distributed team.
- Applicants must be available to work the night shift, specifically between 7:00 PM and 4:00 AM EST.
Responsibilities
- As an IT Support Specialist, you will be responsible for providing Level 2 and Level 3 remote support, handling the resolution of escalated technical issues for customers.
- You will actively manage the IT ticketing system, ensuring that all requests are tracked, updated, and resolved within established timelines.
- A core part of your duties involves responding to after-hours system alerts and escalating critical issues appropriately when necessary.
- You will assist with essential overnight maintenance tasks, including managing system updates and performing backups.
- Additionally, you will maintain meticulous documentation of all support activities and solutions, while ensuring clear communication with users and providing detailed handoff notes for the incoming morning team.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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