Junior Customs Declaration Agent

About the Role

Sourcefit is hiring a detail-oriented Junior Customs Declaration Agent for a remote role within their logistics operations team. This position supports international trade by managing customs permit requests, processing complex shipping documentation, and ensuring regulatory compliance. The role is suitable for entry-level professionals seeking a career in logistics or BPO, offering a stable day-shift schedule, professional coaching, and comprehensive training to develop expertise in customs operations.

Requirements

• The ideal candidate will have at least one year of experience in BPO back-office processing, data entry, document review, or customer service.
• Strong attention to detail and a proven ability to maintain accuracy in high-volume, transaction-based environments are essential.
• Candidates should possess clear written and verbal English communication skills and be comfortable navigating web portals, ticketing systems, and Microsoft Excel.
• Applicants must be able to follow detailed operational procedures and manage multiple concurrent tasks effectively.
• A quiet home workspace with a stable internet connection is required for this work-from-home position.
• While not mandatory, experience in logistics, freight forwarding, or shipping documentation is highly preferred, as is familiarity with customs permit declarations for Singapore or other Asia Pacific markets.
• Experience working with OCR or AI-assisted data validation tools is also considered a plus.

Responsibilities

• As a Junior Customs Declaration Agent, you will be responsible for receiving and managing assigned customs permit requests through the client's ticketing system.
• Your primary duties involve reviewing critical shipping documentation, including commercial invoices, packing lists, airway bills, and bills of lading to ensure consistency and completeness.
• You will validate data against source documents, correct any identified discrepancies, and prepare and submit Singapore import and export permit declarations.
• Additionally, you will monitor these declarations for approvals or rejections, identify exceptions, and escalate complex cases to senior team members when necessary.
• You will also maintain professional communication with customers to request missing information or provide status updates, manage case notes to ensure clear handovers, and participate in ongoing training, coaching sessions, and quality reviews to maintain high performance standards.

Benefits & Perks

• This role features a remote work-from-home setup with a standard day shift schedule operating from Monday to Friday.
• Employees benefit from three weeks of structured training and a period of supervised processing before moving into independent work.
• The company also provides consistent coaching and quality reviews to support professional development, along with public holiday work opportunities based on an assigned roster.