Level 3 IT Support Engineer
Posted 4 hours ago
You'll apply on the company's website.
About the Role
As a Level 3 IT Support Engineer, you act as the primary resource for advanced technical issues that have bypassed initial and secondary support tiers. You are vital to ensuring the security and stability of various client systems, serving as a foundational technical lead. This position is suited for a seasoned expert who performs effectively under pressure and is committed to maintaining superior operational standards through active system management. You will work with significant independence, utilizing your technical expertise to support long-term system health, execute permanent solutions, and mentor junior colleagues, while assisting architects with deployments and cloud-based migrations.
Requirements
- You should have between five and eight years of practical experience in systems administration, MSPs, or enterprise IT support.
- You need advanced proficiency in Microsoft 365 services, including Entra ID, Intune, SharePoint, Teams, and Exchange Online.
- You must be an expert in Windows Server (2016-2022), DHCP/DNS architecture, Active Directory, and Group Policy.
- You require experience with Microsoft Hyper-V, VMware ESXi, and backup solutions like Datto or Veeam.
- You need a strong background in networking fundamentals—such as TCP/IP, VPN, and DNS—and enterprise firewalls like Palo Alto, SonicWall, or Fortinet.
- You should have experience using PSA or ITSM tools like ConnectWise or ServiceNow.
- You need the ability to communicate technical information clearly to executive stakeholders and solve problems using a structured approach.
- You are expected to hold certifications such as CCNA, CompTIA Security+, or Microsoft Azure Administrator; a degree in IT or Computer Science is preferred.
Responsibilities
- You will act as the highest level of technical escalation, troubleshooting and resolving complex issues within cloud tenants, servers, and infrastructure.
- You will conduct root cause analysis to establish permanent remedies and create strategies to prevent future downtime.
- You will oversee and refine enterprise environments, specifically AWS, Azure, VMware, and Active Directory, as well as network hardware such as routing, VPN tunnels, VLANs, and firewalls.
- You will create and roll out security configurations and software using MDM and RMM platforms, and partner with project managers on cloud migrations and onboarding.
- You will draft standard operating procedures, technical guides, and knowledge base content.
- You will provide technical guidance and reviews for less experienced staff, uphold security protocols, and join on-call shifts to handle urgent escalations.
Benefits & Perks
- You will work remotely and must be available for an on-call rotation to manage emergency escalations and scheduled maintenance.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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